Please note that there will be a £1.00 charge for all card transactions under £25.00.
Pre-payment, Gift Vouchers, Course Bookings, packages, are non-refundable and non transferable. Valid for 6 months only.
All vouchers must be produced to be redeemed and must be within the date of expiry.
A promotional voucher cannot be used with another voucher.
Cancellations: We respectfully ask for 24 hours notice if you need to cancel or amend your appointment. We reserve the right to charge £40 for any cancellations where sufficient notice is not provided.
Please arrive at least 10 minutes prior to your appointment time in order to change, complete the registration form and prepare for your treatment.
No shows: No shows or no notice cancellations will be charged 100% of the cost of treatment if you do not turn up. You will be considered a “no-show” if you fail to arrive after 10 minutes of your booked appointment time.
We reserve the right to shorten your treatment if you arrive late, however, the original treatment cost will still apply.
Treatwell bookings are not eligible for the loyalty scheme.
Secret Oasis Spa will take no responsibility for any personal belongings that are stolen, lost or go missing on the premises.
We take all comments and complaints extremely seriously. if you have any issues relating to the quality of products or services provided by Secret Oasis Spa, please inform us immediately at the time of your treatment, otherwise, please contact us on firstname.lastname@example.org when we will respond within 24 hours.